Delivery and Return Conditions
Your orders will be shipped within 3 business days at the latest after the payment is completed.
In extraordinary situations such as strikes, lockouts, natural disasters, riots, popular movements, nuclear risk and danger, war, invasion, revolution, civil war, sabotage and fire and arising from the buyer (absence at the address, absence of a delivery authority, the recipient has moved from the address, etc.), delivery time and conditions may vary.
By presenting a picture ID of your order, you can receive it from the cargo officer against signature.
When your order is delivered, you should open your package and check the product in company with the shipping authority. It is very important to do this, especially with crushed, torn, opened or wet packs. In an unexpected situation, if you encounter a problematic product, you must not receive the package and make a report to the cargo authority and ensure that it is returned to us by the cargo company.
If you are not present at the address you specified at the time of delivery, your order will be delivered to the person at the delivery address after checking his pictorial identity and getting his signature.
If no one is found at the address at the time of delivery, the cargo company officer will leave you a notice containing the phone number of the cargo company. The address for which the news note is left is not visited again, in this case, the customer must take the cargo from the branch. It is not replaced the person taking the order after give an order.
If "internet cafe", "any coffeehouse", "cargo companies' branch addresses" or "any public area" are specified as the delivery address, the order will be canceled and delivery will not be made to these addresses.
REFUND CONDITIONS
All our customers; The consumer has the legal right of return within 7 working days within the scope of the 'Right of Withdrawal Without Reason'.
In addition, you can report the products you think are production defects or something else and you want to return them within 7 working days following the delivery date and send them to us.
You can return your return free of charge with the courier company we work with. If the product is returned with any other cargo company other than the cargo company we work with, the shipping fee will be covered by the sender, and if the product is returned by another cargo company other than the counterpayment we work with, Martius has the right to deduct the shipping fee from the return price of the product. will be.
After submitting your shipment, you may be asked to share the shipping code, if required. Please keep the shipping number.
You can return your order within 7 working days from the date you receive it. You can contact our support department about your return and send your product back with the invoice with the courier company. Upon receiving your request, we will consider it and an information email will be sent to you.
You must make sure that you return the product you are returning in full, with the original invoice, the package undamaged, unused, undamaged as a result of a misuse, including the order number and the correct address of Martius.
If the invoice of the product is issued on behalf of an institution, a 'RETURN INVOICE' issued by the institution for the return process, not including the cargo share, must be sent with the product, which is cut as 'Product Unit Price + VAT'.
The box, packaging, and standard accessories, if any, of the product must be included in the package you returned to us in a complete and undamaged form. The return of products whose original packaging has been damaged, destroyed or damaged due to use in any way is not accepted. All kinds of software, programs, PLATES, DVDs, VCDs, CDs and cassettes, computers and stationery materials are only accepted if their packages are unopened, intact, not used and tested.
After we receive your refund:
An information e-mail will be sent to you and when your return is approved, the product price will be returned to your credit card within the legal period of 10 working days. This period starts with the delivery of the product you have returned by us. (It is mandatory in accordance with the General Communiqué of the Tax Procedure Law No. 385). The period of reflection of your refund on your statement varies depending on your bank. If there is a delay in the reflection of your refund on your credit card, you can get detailed information from your bank with the Return Process Number included in the information e-mail we send you.
REPLACEMENT CONDITIONS
Regardless of the nature of the product, we cannot change any of your purchases from Martius. However, you can return the product by fulfilling the conditions mentioned above within 7 days from the moment you receive it.
Regards,